Return Policy
ECP Return Policy - No credit will be issues without a Valid RMA#

When a  replacement is being requested please follow these helpful guidelines for obtaining a Return Authorization number:
1. Proof of purchase is required for all returns
2. Return a sample of the problem or defect with the product being returned (upon request)
3. If the failure is due to the product being consumed (used up) the customer will be notified, and product will not be replaced.
4. The time between the purchase and return can affect the return policy. (see warranty page)
5. If the product being returned is an OEM (Original Equipment from the Manufacturer) the return policy is that the product will be replaced or credited when and if that vendor replaces or credits the product. This can take weeks. If the vendor refuses the return or credit you will be notified of their action.

If a credit is being requested Please follow these guidelines for obtaining a Return Authorization number and to ensure you will be credited properly:

1. List reason for return and request for credit.
2. Proof of purchase is required for all returns
3. Return a sample of the problem or defect with the product being returned.(upon request)
4. The returned product will be inspected and if any failure is found credit will be issued for the purchase price. If it is a toner cartridge the level of use may be verified and a partial credit may be issued according to the remainder of toner left in the unit.
5. If the failure is due to the product being consumed (used up) the customer will be notified and a result could be no credit being issued.
6. If the product being returned is an OEM (Original Equipment from the Manufacturer) the return policy is that of the OEM vendor. The product will be replaced or credited when and if that vendor replaces or credits the product. This can take weeks. If the vendor refuses the return or credit you will be notified of their action.
7. If the request for credit or exchange is over 90 days from the date of shipment we reserve the right to refuse to issue credit.

If non-defective product is being returned for credit or exchange a 15% restocking fee will be charged
1. The product will be returned at the purchasers expense.
2. Proof of purchase is required. (no products will be accepted over 90 days from date of purchase.)
3. The returned product will be inspected to insure it is not damaged.
4.If the product is damaged in shipment the shipper is responsible for claims action.
5.If the product being returned is an OEM (Original Equipment from the Manufacturer) the return policy is that of the OEM vendor. The product will be replaced or credited when and if that vendor replaces or credits the product. This can take weeks. If the vendor refuses the return or credit you will be notified of their action.
 
Request a RMA#